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I opted to become a plastic cards customer some years back, after they sent me a notification in the mail telling me I`d been pre-approved. When I`d been using the creditcards online for approximately 1 year, and on account of my high level of purchases each month, was given a platinum card upgrade. The very first aspect that I took note of, and that I have started to really value, is the professional, helpful, and extremely civil client support reps; always eager to answer any question and fulfill practically any demand.
I`ve used the Platinum service many, many times in the past few years, and have always been pleased about the service they provide. On my mom`s birthday, I called the credit card firm to request them to arrange for a basket of cosmetic- and beauty products be delivered to her at the workplace. The person who took my call promised that they`d see to it and that she would get the gift hamper before that workday ended.
At some stage in the procedure, my request was botched up. The seller that the creditcards bank had used to get the beauty products for the basket delivered the wrong stuff. The representative got in touch with me at once to update me on the status of the order and suggested alternative options. To get to the point, the credit card issuer contacted a big shopping chain located in New York, and had them put together a basket containing a combination of the beauty products.
The online credit card company then went on to arrange for personal car transport to take delivery of the gift basket from the seller - for which I wasn`t billed a cent - and deliver it to my home. Of course, my mom was thrilled when she got the gift and was astonished that all of this was arranged by the creditcard issuer.
In addition, I used the platinum card travel program to book hotel accommodation when traveling, and believed that things were proceeding as scheduled. One week before my journey, I contacted the online creditcards company to confirm my reservations, only to be informed that something had gone wrong with my booking and that it`d been wiped out of the hotel`s computer.
The creditcards company urgently contacted the hotel I`d booked, discussed my problem with the hotel (which had no rooms going) and,by some miracle, got them to agree to put me up in a suite of rooms, but being charged the identical room tariff - which was quite a bit less expensive than the rate currently in effect - that I had initially been given at the time I first made the booking.
As is all too evident, without the timely intervention of the credit card company, I would have arrived at my destination only to be told that I had no place to stay. This has got to be the ultimate in customer service! How can you beat that kind of service?
I love this card, adore the reaction from cashiers and on-looking customers when using it, and - more than anything else - I respect the credit cards online firm for the way that they handle and nurture their highly-valued customers. I refer to myself as a client of the charge card issuer because I have formed a very productive financial partnership with this establishment. They`re not simply card providers, they are a professional concern who have made it their concern to watch out for their select group of credit card members. It`s undoubtedly worth the annual fee. The professional response of their customer support personnel is standard-setting. And there is no purchase limit.
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